Shipping & Delivery

Currently we are able to accept online orders to shipping addresses within the United States and internationally. To ensure the secure delivery of your order, Ginoi does not ship orders to post office boxes. Ginoi is able to accept post office box addresses for your billing needs.

Shipping is free on some orders. If possible, from the Secure Checkout page you will see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

General Shipping Information

Our long-term strategic cooperative partners in logistic are USPS, UPS, FedEx and DHL to offer various shipping methods. So no worries about not getting your package or not getting your package on time. We use the best carriers in the business to make sure your order gets to you on time according to your shipping preference.

Standard Shipping

Arrives in 3–5 business days. Is usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm ET will be shipped the next business day.

Backorders

If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

Multiple Shipments / Multiple Packages

The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

We make every attempt to ship your order complete with minimal excess packaging. However, in some instances your order may arrive in multiple packages. You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Shipping to Multiple Addresses

If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.

Military Shipping Addresses

ginoi.com offers free shipping on orders over $50 to APO and FPO shipping addresses. Free standard shipping applies automatically to orders of $50 or more at checkout (calculated based on merchandise subtotal less discounts, if applicable, and does not include tax or gift services) that are shipped to an APO or FPO address. Valid on only one shipping address per order. Not valid on express or expedited shipping. Skip Hop product cannot be shipped to APO or FPO addresses.

Carriers

Ginoi uses 4 different carriers to make sure your items arrive to you on time:

  • UPS
  • UPS (United Parcel Service)
  • FedEx
  • DHL
Shipping Options and Times

The charts below indicate when you can expect to receive your order depending on the delivery option you have chosen.

Standard Delivery

Standard Order Placed OnStandard Order Shipped ByExpected Delivery
Sunday Tuesday 1 - 5 business days later
Monday Wednesday 1 - 5 business days later
Tuesday Thursday 1 - 5 business days later
Wednesday Friday 1 - 5 business days later
Thursday Monday 1 - 5 business days later
Friday Tuesday 1 - 5 business days later
Saturday Tuesday 1 - 5 business days later

Expedited Shipping/Rush Delivery

Please note: We are unable to provide expedited shipping to P.O. Boxes, Military Addresses and U.S. Territories.

Premium Delivery

Upgrade your shipping from Standard to Premium for an additional $10. Orders placed before 5pm ET for in-stock merchandise are processed the following business day.

Premium Order Placed OnPremium Order Shipped ByExpected Delivery
Sunday before 5pm EST Monday 1 - 5 business days later
Monday before 5pm EST Tuesday 1 - 5 business days later
Tuesday before 5pm EST Wednesday 1 - 5 business days later
Wednesday before 5pm EST Thursday 1 - 5 business days later
Thursday before 5pm EST Friday 1 - 5 business days later
Friday before 5pm EST Monday 1 - 5 business days later
Saturday before 5pm EST Monday 1 - 5 business days later

Express Delivery

Upgrade your shipping from Standard to Express for an additional $15. Orders placed before 5pm ET for in-stock merchandise are processed the following business day.

Express Order Placed OnExpress Order Shipped ByExpected Delivery
Sunday Monday Tuesday
Monday before 5pm EST Tuesday Wednesday
Tuesday before 5pm EST Wednesday Thursday
Wednesday before 5pm EST Thursday Friday
Thursday before 5pm EST Friday Monday
Friday before 5pm EST Monday Tuesday
Saturday Monday Tuesday

              1. How are there shipping fees associated with my order?

                Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal.

                Pretax TotalStandard Shipping
                Under $25 US$6
                $25.01-$50 US$8
                $50.01-$75 US$10
                $75.01-$100 US$11
                $100.01-$149.99 US$13
                $150 and up Free
                Same-Day Delivery* Add $8 to the Standard Shipping Rate
                Premium Delivery* Add $10 to the Standard Shipping Rate
                Express Delivery* Add $15 to the Standard Shipping Rate

                *Orders shipping to P.O. Boxes, military addresses & U.S. territories can only be shipped via Standard Shipping.

                United States shipping (includes military addresses & U.S. territories)*

                Shipping Surcharges

                Based on their size and/or weight, certain items may incur a shipping surcharge. Shipping surcharges are shown on product pages before you place an item in your “Brown Bag” and will be added to the total shipping cost for your order.

              2. Can I track my order?

                We rely on a global network of shipping partners (UPS, FedEx, DHL) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

              3. Where does my order ship from?

                USA order will be shipped from Jacksonville, Florida, USA. Ginoi proudly offers shipping to countries outside the U.S. from either USA or other offices abroad.

The shipping policy information in the above links pertains only to customers in the United States. For information on international shipping or If you would like to ship to an address outside the United States, please read next section.

International Shipping

Shipments are fulfilled by our international logistics partner DHL. Based on the destination country, there is a flat rate shipping fee for DHL Express shipments. The estimated shipping timeline varies based on the destination country. By placing an international order, you acknowledge that the financial transaction and shipment will carried out.

Free, expedited, or other flat-rate shipping and return promotions do not apply to international orders. During placing order at checkout you may be notice of shipping cost or order will be issue wihout shipping cost and it will be quoted later.

DUTIES AND TAXES

Local duties, customs and taxes will be on international customer solely cost. The customer's method payment chosen will be charged once the item has been shipped from the USA. Taxes and duties depend on destination country and items ordered. Ginoi can provide import help and orientation in your country based on their expirience.

EXCHANGE RATES

Foreign exchange rates are updated on a daily basis and determined on interbank rates of exchange.

RETURNS & REFUNDS

Please visit the Returns & Refunds page that offer complete policy explanation.

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